Shipping Guide
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Online Ordering Details & Shipping Guidelines
STEP 1 of 2Make your payment via Direct Bank Deposit or Cheque using the following details. Please deposit the total amount owing on your order into one of the Save Our Sleep® bank accounts (Use your order number as a reference. Make sure to send a copy of your receipt number to info@saveoursleep.com). Cheque PaymentSend a cheque for the amount order amount to Save Our Sleep® , PO Box 1067, Barwon Heads, Victoria, 3227, Australia I would only advise this if you are not in a hurry for the information as this could take up to 14 days for you to receive your items by email. Please include the order number in the envelope (this will speed up payment matching). Direct Bank Deposit
United Kingdom Ireland STEP 2 of 2E-mail the payment details to info@saveoursleep.com. This will ensure prompt delivery since a payment receipt must be received first. Should you have any further questions, please email me. Kind regards, Please note that PDF’s need the Adobe Acrobat Reader 7 or above, available from the Adobe website at http://www.adobe.com.au/products/acrobat/readstep2.html. Simply select your operating system, language and it downloads. ShippingAt Save Our Sleep® we make every effort to supply your purchases in the shortest time frame possible. All products are posted on the day of purchase where possible.Below is a delivery guide for receipt of your purchases. Please note: this is a guide only.
If you do not recieve your order within the above time frames, please first check the address you have supplied on your order invoice and make sure this is correct. If the address is correct please contact your local Post Office to check if your parcel is being held for pick-up there or if they have attempted delivery but failed to leave a 'call card'. If the post office has no record of your parcel, please contact Save Our Sleep via email (info@saveoursleep.com) in most cases we can track your order with Australia Post. Gift vouchers offered free with purchase are delivered via email. The purchase(s), excluding PDFs, are sent via Australia Post. PDFs - Packages, Routines and Articles Baby Sleeping Bags and Save Our Sleep Book Priority Fast Tracked (Express) Priority Fast Tracked orders will be sent out the day of purchase when possible if we receive the purchase before 4pm. Priority Fast Tracked shipping is made a priority and put to the top of the order queue. If you are outside Priority Fast Tracked (Express) LARGE ITEMS Please choose this option if your order includes any one or more of the following items and you would like it Priority posted -
Priority Fast Tracked orders will be sent out the day of purchase when possible if we receive the purchase before 4pm. Priority Fast Tracked shipping is made a priority and put to the top of the order queue. If you are outside Pick up from Barwon Heads is an option offered to client’s readers and friends who might be in our local area. If you choose this option one of the team will email you to arrange a convenient time for your good to be collected. TestimonialThanks Victoria - the Egg has already turned up in the mailbox today over night and I am putting it to good use immediately I was very surprised to find the nursery temp was around 18.9 - 19.0 degrees; I have thought it was around 13 - 14 degrees and have been putting on the thermostat heater regularly during the day and all night prior. This will save us the purchase price and more on our future electricity bills!! As usual very prompt and efficient service - your team does a great job. Kind Regards, 
Return and Exchange PolicyTizzie and the Save Our Sleep® team hopes that you will be completely happy with your purchase however we do understand that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide only products that have passed all of Tizzie’s safety standards and are the ones which she believes to be the best and safest products on the market. However, if you are in anyway unhappy with your purchase we will cheerfully exchange the item/s provided or offer a credit note valid for 6 months. The exception to our returns policy is the return of books. Please consider the purchase of PDF booklets e-book and hard books carefully as we do not offer either exchange or refund on purchases of books.Contact regarding return of items must be made 30 days of receipt. No exchange or credit can be given after 30 days for change of mind or if you have made a wrong decision. The product(s) must be as new, i.e.: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached. Please email us at customerservice@saveoursleep.com with the following details at hand: Your Name, Invoice/Order Number, Product Name, Reason for Return and Request for replacement, exchange or credit note. You will then contacted and supplied with further details on returning your product(s) Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs. It is suggested that you send your return package by receipted post or express post, as Save Our Sleep® cannot be held responsible for any product lost/damaged in transit. If you choose to send your parcel regular mail and it is lost no exchange or credit will be given. If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference. We charge the standard shipping charge when replacing goods (unless faulty, please read below). Exceptions to Returnable ProductsProducts offered on Sale are not returnable unless faulty. This type of sale is considered final. Books are also not returnable so please consider your selection carefully.Products Deemed FaultySave Our Sleep® prides itself on quality control and checks all products to the best of its ability before sending them out.If however you believe to have a product that is faulty please email us at customerservice@saveoursleep.com as soon as possible during business hours, with your purchase details and to obtain Return Authorisation details. Often problems can be resolved immediately. In some cases you may be directed to the manufacturer’s service department. Note that Save Our Sleep® makes no warranties or representations of any kind for the products being offered. Any warranties made are by the manufacturers themselves. Normal warranty periods apply and vary depending on the individual product. We will however do our best in assist where possible as a liaison with the manufacturer to ensure you receive a mutually satisfactory resolution. Packages Damaged in TransitSave Our Sleep® takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged or lost Save Our Sleep® will review this on a case-by-case basis.
Products purchased through a different stockistCustomers that have purchased products through other stockists or websites and not through Save Our Sleep® will need to check with the individual store in regards to their refund policy as we can only refund or exchange items purchased from this store.Promotional EmailsBy placing an order with Save Our Sleep® you authorise us to send you our promotional emails, exclusive sale offers, new product updates and product recalls from time to time. If you do not wish to receive our promotional emails, please click on the unsubscribe link at the bottom of the promotional email. |
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